Privacy Policy

1. What we collect

• Account and profile: name, email, phone number, profile photo, and choices you save in your profile.
• Listings and activity: properties you list, save, or search for; viewings you schedule or check in to; and how you use the app, which we log to run and improve the service. We do not use a separate crash-reporting product in the app today.
• Location (if you allow it): to check you in at a viewing and show properties near you, as explained when the app asks for permission.
• Messages and alerts: conversations and notices with agents, landlords, developers, and other users, plus saved-search and offer alerts.
• Videos, photos and sound you record or upload: walkthrough videos of a house, including sound when you record them in the app; move-in and move-out condition videos for Deposit Witness, which are sealed with the time and your phone's location when recorded so that any later change can be detected; and videos you send for Clip Passport checks or Video Bounties. We use camera and microphone access only while you are recording, and share a video only with the people the feature is for, such as the other party to a viewing or tenancy.
• Payments: when you pay a viewing fee, a deposit, an unlock, or rent through Fletit, we keep the amount, what it was for, its status, and the M-Pesa phone number and transaction reference. You approve each payment with your M-Pesa PIN on Safaricom's own prompt; Fletit never sees or stores your PIN.
• Home financing: the income, deposit, and existing debts you enter to estimate what you could borrow, and the details in any financing application you make. An application goes only to the lenders you choose, each with your separate consent, and a lender's reply is an indication, not a credit decision.
• Phone numbers you check: when you use Phone Trust Score, we look up the number you enter against the checks and reports held on Fletit. That number may belong to someone who does not use Fletit; we use it only to answer your check and to protect people on Fletit from fraud.

2. How we use it

We use your information to run the marketplace, sign you in, tailor what you see, connect buyers, renters, agents, landlords, and developers, handle viewings, follow the law, stop misuse, and make the product better. We do not sell your personal information.

3. Who can see it

We work with trusted partners who help us deliver the service — the same way most apps use outside help for things like servers, sign-in, email, payments (M-Pesa), and maps. They may only use your data to provide those services for us. Other users you deal with directly — for example an agent or landlord you message about a listing — see what you choose to share with them. We may also release information when the law requires it or as part of a business change allowed by law.

4. Closing your account and how long we keep data

To close your account: open the Fletit app, go to your account area, and choose Close account. You need to be logged in. After you confirm, you will not be able to sign in again.

Closing is not deleting. Your account is disabled and marked closed; your data is not automatically removed. A viewing, an offer, or a tenancy involves another party whose own records have to survive, and we keep an audit trail of who did what. If you want your personal data erased, that is a separate, human-reviewed request — contact us below — since we have to weigh it against legal, dispute, and fraud- prevention obligations before we can act on it.

If you want a copy of your data or to fix something wrong, contact us using the details below. We will help where we can within what the law allows.

5. Security

We take sensible steps to protect your information. Traffic between the app and our systems is normally protected with standard web encryption. No online service can promise perfect security.

6. Children and other countries

Fletit is not meant for children who need a parent's permission under local law. If you use us from another country, your information may be stored or handled in places where we or our partners operate.

7. Contact

Questions about this policy or your data: email support@fletit.com.